“Our bodies communicate to us clearly and specifically, if we are willing to listen.”
– Shakti Gawain

Our Policies

Clinic Policies:

Here at Pure Body Health, we are committed to minimizing wait times and maximizing the convenience of appointment times. In order to provide quality and timely services to all clients, our clinic strictly enforces our policies for no-show, late cancellation and late arrival clients.

Security Camera Disclosure

Pure Body Health is monitored by motion-censored cameras for business, staff and client security. As a business we take our clients privacy very seriously and adhere to all privacy laws. If you have any questions or concerns in relation to our camera security system please contact gavin@hendersonpeal.com .

Cancellation Policy:

If you need to cancel, reschedule or shorten your appointment with us, please notify us as soon as possible with a minimum of 24-hours’ notice. When you book an appointment, we reserve that time for you. We need adequate notice of cancellation for all our services to allow enough time for your appointment slot to be filled. Unless we can fill your spot with another appointment of the same value, you will still be charged the full fee for your appointment if you do not cancel and/or reschedule before the 24-hour period. If a shorter appointment is booked for your late-cancelled slot, you will only be charged the difference.

Late Policy:

To reap the full benefits of your treatment, please arrive at least a few minutes prior to your appointment time. All appointments will end at the scheduled time. If late, you will only be treated for the remaining amount of your appointment time, allowing us to keep on schedule for our next clients.

We are committed to providing high quality care to all clients as efficiently as possible. Thank you for your understanding and cooperation.

Rates & Coverage

Acupuncture Deal

Check out our deals on bundled Acupuncture sessions available to buy in groupings of 3, 5, and 10 sessions. We hope you'll FALL in love with this Acupuncture Deal which will leave you feeling incredible. Check out the rates below!

Applicable taxes included unless otherwise indicated.

  • Methods of Payment
  • Registered Massage Therapy
    70 30 Minutes
    90 45 Minutes
    110 60 Minutes
    135 75 Minutes
    170 90 Minutes
  • Acupuncture
    95 60 Minutes
    115 75 Minutes
    40 30 Minute Cupping
    40 40 Minute Cupping and Needlepoint
    270 Three 60 Minute Treatments
    ($88/Treatment, $15 Savings)
    440 Five 60 Minute Treatments
    ($88/Treatment, $30 Savings)
    880 Ten 60 Minute Treatments
    ($88/Treatment, $70 Savings)
  • Infrared Sauna


      • Additional person $10 per sauna.
      • Packages expire 12 months from date of purchase.
      • Sauna with a service must be booked directly before a service.
      • Tax not included.
    15 Sauna with a Service
    (20 minutes)
    20 1 Session (20 minutes)
    90 5 Session (20 minutes)
    150 10 Session (20 minutes)
    25 Sauna with a Service
    (30 minutes)
    30 1 Session (30 minutes)
    140 5 Session (30 minutes)
    250 10 Session (30 minutes)
  • Athletic Therapy
    0 Free Consultation
    15 minutes
    100 Initial Consultation
    60 minutes
    100 First Follow up
    60 minutes
    80 Subsequent Follow up
    45 minutes
    80 First Online Consultation
    60 minutes
    60 Follow up Online Consultation
    45 minutes
  • Paraffin Wax add-on to Massage Treatment
    15 Hands & Feet
  • Direct Billing for Extended Health Plans

    Registered Massage Therapy and Acupuncture are recognized health care professions in British Columbia. The majority of extended health care plans partially or fully cover fees for these treatments. Policies typically have a percentage of coverage and/or up to a dollar amount annually. Each individual plan may have different coverage for each treatment type, check with your insurance company.

    We offer direct billing to Blue Cross and most Extended Health Plans free of charge. Depending on individual coverage, full payment or partial payment may be required at the time of treatment.

    Please inform the receptionist if you would like the clinic to direct bill your insurance. There is a consent form that includes the information we need in order for us to provide this service.

    Please be aware that we cannot guarantee direct billing at every appointment.  This could be due to issues with individual insurance plans or problems with the submission portal.

    We Direct Bill to:

    • Blue Cross.
    • Maximum Benefit.
    • Johnston Group.
    • Manulife.
    • Great West Life.
    • SSQ.
    • Medavie Blue Cross.
    • BPA - Benefit Plan Administrators
    • Canada Life
    • Canadian of Commerce Group Insurance
    • CINUP
    • ClaimSecure
    • Cowan
    • Sun Life Financial
    • TELUS AdjudiCare
    • Union Benefits
    • UV Insurance
    • LiUNA Local 183
    • LiUNA Local 506
    • Manion
    • Manulife Financial
    • Sunlife Financial Industrial Alliance.
    • Chambers of Commerce.
    • Cowan Insurance Group.
    • Johnson inc.
    • Green Shield Canada.
    • Standard Life.
    • D.A. Townley
    • Desjardins Insurance
    • First Canadian
    • GMS Carrier 49
    • GMS Carrier 50
    • GroupHEALTH
    • GroupSource
    • Industrial Alliance
    • Johnson Inc.
    • Johnson Group Inc.
    • La Capitale Insurance and Financial Services
    • Maximum Benefit
    • People Corporation
    • RWAM Insurance Administrators

    We can electronically submit for Desjardins on behalf of our clients, but they still need to pay upfront and then payment is returned to them by Desjardins.

  • RCMP, VAC and CAF

    RCMP, VAC, and CAF members are covered for Massage Therapy and/or Acupuncture treatments with a doctor’s referral. We require a copy of the referral for your file prior to treatment, then we can bill directly to Medavie Blue Cross. Please let us know prior to booking that you will be wanting us to submit a claim on your behalf. In some cases, additional authorization before treatment may need to be given, which can take up to a week or longer.

  • ICBC/WorkSafeBC

    Direct billing to ICBC is offered by all registered practitioners at our clinic that are enrolled in the ICBC program. To find out which practitioners qualify, please contact our reception. The amount ICBC covers varies based on the type of therapy you receive.


    For Acupuncture your initial visit is covered up to $105, and follow-up visits are covered up to $88. For Registered Massage, your initial visit is covered up to $107, and follow-up visits are covered up to $80. Please note that all patients are required to cover the cost of the difference for their session at the time of treatment. Patients are entitled to receive coverage for up to 12 visits, as long they are completed within 12 weeks of the accident. 


    If you have reported your accident with ICBC simply give us a call on 778 265 0043 and book an appointment with one of our registered practitioners. Please have your ICBC claim number ready when you call. We look forward to helping you on your road to recovery! 

  • Policies

    Upon Arrival

    If this is your first visit, and you have not filled out the online intake from, please arrive 15 minutes before your appointment and consult with the receptionist to give yourself enough time to fill out the required forms.  

    If you have filled out the online intake, please arrive 5 minutes before your appointment and check in with the receptionist when you arrive.

    Silence your Cell Phone

    Please help us maintain a tranquil environment at Pure Body Health by turning off your ringer and refraining from talking on your cell phone while in the clinic.


    Please do not wear strong synthetic fragrances on the day of your appointment with us. We are a chemical scent-free clinic. We only use naturally scented eco-friendly soaps and cleaners. We do use pure essential oils, but these natural scents generally do not have the same negative effect on people who are sensitive to synthetic scents.

    Please be considerate of our clients who have scent sensitivities by not bringing them with you into the clinic. Symptoms of scent sensitivity can include:

    • Headaches.
    • Difficulty Breathing
    • Wheezing
    • A tight feeling the chest.
    • Worsening of asthma symptoms.
    • Runny and stuffy nose.
    • Sneezing.
    • A skin allergy like contact dermatitis - and itchy, red rash that appears on the skin.